Privacy Policy
Effective Date: 1 January 2024
1. Introduction
Welcome to Iconic Bali Stays ("Company," "we," "our," "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices regarding your personal information, please get in touch with us at info@iconicsbalistays.com.
When you visit our website [www.iconicbalistays.com](
This privacy policy applies to all information collected through our website, [www.iconicbalistays.com](
2. What Information Do We Collect?
We collect personal information that you voluntarily provide us when registering at the Services, expressing an interest in obtaining information about us or our products and services, participating in activities on the Services (such as booking a guest house), or otherwise contacting us.
The personal information we collect depends on the context of your interactions with us and the Services, your choices, and the products and features you use. The personal information we collect may include the following:
- Personal Information Provided by You: We collect names; phone numbers; email addresses; and other similar information.
- Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number) and the security code associated with your payment instrument. All payment data is stored by our payment processor, and you should review its privacy policies and contact the payment processor directly to respond to your questions.
3. How Do We Use Your Information?
We use personal information collected via our Services for various business purposes, as described below. We process your personal information in reliance on our legitimate business interests to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below:
- To facilitate account creation and logon process: If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process.
- To post testimonials: We post testimonials on our Services that may contain personal information. Before posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update or delete your testimonial, please get in touch with us at info@iconicbalistays.com and include your name, testimonial location, and contact information.
- Request feedback: We may use your information to request feedback and contact you about using our Services.
- To enable user-to-user communications: We may use your information with each user’s consent to enable user-to-user communications.
- To manage user accounts: We may use your information to manage our account and keep it in working order.
- To send administrative information to you: We may use your personal information to send you information about products, services, new features, and/or changes to our terms, conditions, and policies.
- To protect our Services: We may use your information to keep our Services safe and secure (for example, for fraud monitoring and prevention).
- To enforce our terms, conditions, and policies for business purposes, to comply with legal and regulatory requirements, or in connection with our contract.
- To respond to legal requests and prevent harm: If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
- To fulfil and manage your orders: We may use your information to fulfil and manage your bookings, payments, returns, and exchanges made through the Services.
- To administer prize draws and competitions: We may use your information to administer prize draws and competitions when you elect to participate in our competitions.
- To deliver and facilitate delivery of services to the user: We may use your information to provide you with the requested service.
- To respond to user inquiries and offer support to users: We may use your information to respond to your inquiries and solve any potential issues you might have with our Services.
- To send you marketing and promotional communications: We and/or our third-party marketing partners may use the personal information you send us for our marketing purposes if this is according to your marketing preferences. You can opt out of our marketing emails anytime (see "Your Privacy Rights" below).
- To deliver targeted advertising to you: We may use your information to develop and display personalised content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
4. Will Your Information Be Shared With Anyone?
We only share information with your consent to comply with laws, provide services, protect your rights, or fulfil business obligations. We may process or share your data based on the following legal basis:
- Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
- Legitimate Interests: We may process your data when reasonably necessary to achieve our legitimate business interests.
- Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfil the terms of our contract.
- Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
- Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
5. Do We Use Cookies and Other Tracking Technologies?
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Our Cookie Notice provides specific information about how we use such technologies and how you can refuse certain cookies.
6. How Do We Handle Your Social Logins?
Our Services allow you to register and log in using your third-party social media account details (like your Facebook or Google logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile Information we receive may vary depending on the social media provider concerned but will often include your name, email address, friends list, profile picture, and other information you choose to make public on such social media platforms.
We will use the information we receive only for the purposes described in this privacy notice or otherwise made clear to you on the relevant Services. Please note that we do not control and are not responsible for other uses of your personal information by your third-party social media provider. We recommend reviewing their privacy notice to understand how they collect, use, and share your personal information and how you can set your privacy preferences on their sites and apps.
7. How Long Do We Keep Your Information?
We will only keep your personal information for as long as necessary for the purposes set out in this privacy notice unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it. If this is not possible (for example, because your personal information has been stored in backup archives), we will securely store it and isolate it from any further processing until deletion is possible.
8. How Do We Keep Your Information Safe?
We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information.
Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.
9. What Are Your Privacy Rights?
In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure, (iii) to restrict the processing of your personal information, and (iv), if applicable, to data portability. In certain circumstances, you may also have the right to object to processing your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request by applicable data protection laws.
If we rely on your consent to process your personal information, you can withdraw your consent at any time. Please note, however, that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Suppose you are a resident of the European Economic Area and you believe we are unlawfully processing your personal information. In that case, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: [https://ec.europa.eu/newsroom/...](https://ec.europa.eu/newsroom/...).
If you are a resident of Switzerland, the contact details for the data protection authorities are available here: [https://www.edoeb.admin.ch/edo...](https://www.edoeb.admin.ch/edo...).
10. Controls for Do-Not-Track Features
Most web browsers, mobile operating systems, and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference and not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
11. Do California Residents Have Specific Privacy Rights?
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request the removal of unwanted data that you publicly post on the Services. To request removal of such data, please get in touch with us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
12. Do We Make Updates to This Notice?
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date, and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
13. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, email us at info@iconicbalistays.com.
14. How Can You Review, Update, or Delete the Data We Collect from You?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request to info@iconicbalistays.com. We will respond to your request within 30 days.